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Analytics in monitoring call center agents

Contact Center & Shared Services

Tapasree Bhattacharjee

Friday, 14 March 2014

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Laura Noonan, Marketing team lead at CallFinder, talks about how important it is to monitor the call center agents for providing customer satisfaction. She also emphasized that the companies must also provide equal priority to employees, ensuring the satisfaction with their role. She also speaks about the different advantages of monitoring calls between the customers and agents.

For more information follow

http://www.callcentertimes.com/Home/tabid/37/ctl/NewsArticle/mid/395/CategoryID/1/NewsID/723/Default.aspx

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Agents analytics Call Center customer service

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About the author

Tapasree Bhattacharjee

Intern at Sigmaway LLC, pursuing MBA in Finance from Icfai Business School. Interested in latest technology and analytics.

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