CMS Wire
All the Content Management, Web Publishing and Enterprise 2.0 news you can handle. We think about content and dwell upon collaboration.
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Why NPS Became Customer Experience's Favorite Punching Bag
It’s not broken. It’s just been asked to do a job it was never designed to handle.
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Unifying Creator and Social Media Strategies with CreatorIQ and Sprinklr
Gaining insights into social media and creator content used to require multiple platforms, which is impractical at scale. A new partnership aims to change that.
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Cyara Brings AI Agent Testing to the Contact Center
New tools validate, monitor and govern AI agents across voice and digital contact center channels.
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Senator Mark Warner on AI's Risks: 'I Am Terrified.'
Amid AI’s rapid advances, the three-term senator from Virginia says nobody’s ready for what the technology could do to us.
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GetVocal Launches Control Center for AI Customer Experience
GetVocal ships a governance layer for scaling human-AI customer service operations.
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